Employment Opportunities

Job Title:             Major Gifts Officer
Reports To:         Director of Development
Available:           March 2016
Classification:   Full-Time

POSITION SUMMARY:

The Major Gifts Officer (MGO) manages a portfolio of individual donors and prospects and is responsible for matching their philanthropic interests with Austin Opera’s productions and programs.

The MGO will be responsible for a variety of solicitations, one-on-one meetings, planned giving conversations, and direct mail requests; upgrading existing donors to higher levels, as well as securing donations from new donors.

THE COMPANY:

Austin Opera, Austin’s first professional opera company, delights and entertains – a “joy to watch – and to hear.”  Founded in 1986, Austin Opera maintains its high standards for “artistry and musical excellence” under the leadership of General Director Joseph Specter and Artistic Director and Principal Conductor Richard Buckley.  Currently, the company has a budget of approximately $4 million and produces a season of three performances of three operas and a one-night season opening concert, in addition to a variety of education and community activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage a portfolio of donors and prospective major donors through all phases of the moves management cycle
  • Meet revenue and other performance objectives including the completion of 10-15 personal face-to-face visits with assigned prospects/donors each month
  • Develop increasing levels of involvement and support among donors and prospects through regular correspondence and contacts in person, by phone and mail
  • Maintain accurate and up-to-date records of donor contacts and ongoing communications with current and potential donors
  • Assist the development team with gift strategies, communication plans, and production of development collateral
  • Provide stewardship and fulfillment of donor benefits, ensuring donors are recognized and acknowledged properly
  • In partnership with Director of Development, research and implement a planned giving program
  • Attend opera company performances and other events as needed

REQUIRED QUALIFICATIONS:

  • 3-5 years of fundraising experience with a proven track record of securing gifts over $5,000.
  • Ability to communicate effectively, both orally and in writing
  • Ability to manage multiple projects simultaneously
  • Ability to work well with staff, board members, and other volunteer groups
  • Knowledge of the operatic art form strongly preferred
  • Tessitura revenue management system experience preferred
  • Willingness to work varied hours including evenings and weekends as needed

To Apply: Please email a cover letter and resume to Amy Marshall, Director of Development at amarshall@austinopera.org. No calls please.


Job Title: Development Associate
Reports to: Director of Development
Classification: Full-Time                                                                                                              

POSITION SUMMARY:  

The Development Associate provides support for the Development Department and reports to the Director of Development.  The primary responsibility is to perform gift and demographic data entry and data maintenance duties in addition to production of prompt donor acknowledgements.  Accuracy and attention to detail are integral in the management of this confidential process.

THE COMPANY:

Austin Opera, Austin’s first professional opera company, delights and entertains – a “joy to watch – and to hear.”  Founded in 1986, Austin Opera maintains its high standards for “artistry and musical excellence” under the leadership of General Director Joseph Specter and Artistic Director and Principal Conductor Richard Buckley.  Currently, the company has a budget of approximately $4 million and produces a season of three performances of three operas and a one-night season opening concert, in addition to a variety of education and community activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Collect daily donations received by Development Department and Box Office; evaluate, sort and total all donations made to Austin Opera on a daily basis in order to create daily gift batches.
  • Manage gift analysis and entry procedure and process daily gift batches in a timely and accurate fashion to adhere to Austin Opera’s 48-hour turnaround receipting/acknowledgment policy. Maintain a data entry error rate of 1% or less.
  • Analyze gifts and make decisions and judgments to determine appropriate campaigns, funds, appeals for each gift to be processed.
  • Manage corporate matching gifts for submission to the matching agency; process and enter matching gifts into the database when they are received.
  • Manage and process data analysis and data entry projects; operate and maintain a computer and database system; enter donations into the computer, maintain database integrity and gift lists; adhere to system operations.
  • Participate in migration of development database from Raiser’s Edge to Tessitura
  • Produce gift receipts and individualized acknowledgement letters for all gifts received in a timely and accurate fashion.
  • Add new constituent records to the database as needed, analyze information and populate all appropriate data fields where information is available.
  • Review and analyze data problems. Review and suggest changes to data entry procedures in order to minimize data reporting errors.
  • Organize, coordinate and maintain the integrity of hardcopy filing system.
  • Suggest changes in procedures for improved efficiency. Implement changes to office procedures, as directed.
  • Prepare information and documents as needed for the completion of grant applications and reports, as well as for corporate sponsorships
  • Assist with preparation of development mailings and other collateral
  • Communicate with donors and other internal and external parties, and provide appropriate follow-up as needed
  • Work closely with the Finance Department to conduct monthly reconciliation between Development and Finance.
  • Work collaboratively with the Marketing Department on website maintenance, company-wide emails, and social media activity (related to Development).
  • Work collaboratively with the Marketing Department on event invitations, and proper sponsor recognition on marketing collateral, opera programs and event signage.
  • Help manage Annual Fund benefits including invitations to the Sitzprobe, the Dress Rehearsals, Guild events, etc.
  • Manage pledge payment system
  • Collaborate with the Marketing Department on strategies for giving days, like Amplify Austin and Giving Tuesday.
  • Other duties and responsibilities as assigned.

REQUIRED QUALIFICATIONS: 

  • Bachelor’s degree, preferably in a related field
  • 2 years of experience working in a non-profit environment, preferably in the performing arts
  • Proficiency with development databases, e.g., Raiser’s Edge, strongly preferred
  • Ability to work nights and weekends during opera events as needed.

REQUIRED COMPETENCIES: 

  • Highly detail oriented with a critical degree of accuracy regarding data entry and analysis
  • Good interpersonal and organizational skills
  • Ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines
  • Good problem-solving and analytical skills
  • Ability to take responsibility, to work well as a team member and to work independently
  • Ability to understand and follow directions and complex policies and procedures
  • Ability to treat confidential and sensitive data appropriately.
  • Working knowledge of database software and proficiency in Microsoft Office with advanced skills in Excel and Word are required.

To Apply: Please email a cover letter and resume to Amy Marshall, Director of Development at amarshall@austinopera.org. No calls please.

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Austin Opera Patron Services
512-610-7684; Monday-Friday: 9am-5pm

Long Center Box Office Hours
512-474-5664
Monday-Friday:10 am – 6 pm
Saturday: 10 am – 4 pm
Sunday: open during scheduled performances