Ticket Policies & Age Requirements

Refund Policy

Austin Opera does not offer refunds of any kind on tickets purchased to its performances or events.

Exchange Policy

Austin Opera allows two types of exchanges within the same production: for an alternate performance date, or for different seats at the same performance. There is a $10 exchange fee per order. Note: this exchange fee does not apply to Austin Opera Season Ticket Holders if the exchange is prior to 24 hours of the curtain time. No other exchanges are permitted.
Call the Austin Opera Box Office at 512.472.5992 if you need assistance.

Can’t make it? Donate your seats!

If you are unable to attend or exchange your tickets for others within a particular production, Austin Opera invites you to donate your tickets back to the Opera.
Call the Austin Opera Box Office at 512.472.5992 if you need assistance.

Age Requirements

Austin Opera welcomes patrons age eight (8) and older to public performances at the Long Center. Children under age eight will not be admitted to the theatre. There are no exceptions to this policy.

Interested in bringing a group?

We’d love to have you! Please contact Austin Opera Patron Services at 512.472.5992 for details on group discounts and special opportunities for your organization, office, class or club to experience the thrill of live opera together!

Ticket Donation Requests

Use this form to submit your donation request.
Questions? Contact Melysa Rogen, Senior Director of Marketing and Communications, at [email protected].


Questions? Concerns? Need assistance? We’re here to help!
Contact us. Or call Patron Services at 512.472.5992.