Digital Mobile Tickets
Your opera tickets are always available on your mobile device! To access your mobile tickets, go to mytickets.austinopera.org
Digital tickets provide you with an easy and safe way to receive and share your tickets with friends and family. No more stress over how to print at home, running out of printer ink, or misplacing your tickets.
Frequently Asked Questions
Digital ticketing is a convenient, secure, contactless, service that delivers your tickets to your mobile device using rotating/dynamic QR codes.
Your QR codes will activate 48 hours prior to your performance start time and will refresh every 30 seconds.
Digital tickets use rotating QR codes, so you know you have a valid ticket and reduce the ability to counterfeit tickets and resell them.
Apps are not necessary to access your mobile tickets.
3 easy steps!
- Go to mytickets.austinopera.org.
- Enter the email address used when purchasing and request an access code be sent to your email.
- Enter the access code and select “Stay Logged In” to stay logged in for 30 days.
Once in your account, you can tap your event(s) to see all the details of your ticket(s).
In order to keep your tickets safe and secure, printouts and screenshots are not accepted and cannot be scanned at the door. Once activated, the QR code on your device updates every 30 seconds, and can only be scanned directly from your mobile device.
Yes! Whether someone is meeting you at the opera or plans change and you want to give your tickets to friends, we've got you covered.
- Go to mytickets.austinopera.org.
- Enter the email address used when purchasing and request an access code be sent to your email.
- Enter the access code and select “Stay Logged In” to stay logged in for 30 days.
- Select the opera performance you will be attending.
- Tap “Share Tickets.”
- Enter the full name of the person with whom you will be sharing your digital ticket(s).
- Select the digital ticket(s) you would like to share.
- Confirm your selection and
- Share the link via text message or email to the person with whom you are sharing the ticket(s).
- To accept the ticket(s), your guest must log in or create an account if they don’t already have one.
If recipient does know know if they have an account, they may register for a new one. If their email already exists, the system will let them know. If it does not, it will register an account for them.
Yes, you can now add your mobile tickets to your Apple Wallet. Google Wallet does not yet support rotating or dynamic QR codes.
Mobile tickets are encouraged but not required. You may opt for physical tickets during your purchase.
TROUBLESHOOTING
As a safety measure, the QR codes will not be visible on your tickets until 48 hours before your performance start time.
If you are unable to see a QR code 48 hours before your performance, please call Patron Services at 512-472-5992 or arrive early and visit the on-site box office.
Go to mytickets.austinopera.org and click the Forgot Password button to reset your password.
No problem! While digital tickets require a smart mobile device to access your tickets, if you don’t have a smart mobile device, you can contact Austin Opera at 512-472-5992 or email [email protected] to arrange to pick up your printed tickets at Will Call.
No problem! Simply go to the box office at the venue and we will print your tickets. You will need to show a valid ID that matches the name on the ticketing account.
Shared tickets are not valid until the recipient accepts/claims them. You can also reclaim your tickets if your guest changes their mind or does not accept them.
