Digital Tickets

What are digital tickets?

Digital ticketing is a convenient, secure, contactless, service that delivers your tickets to your mobile device using rotating/dynamic QR codes. Your QR codes will activate 48 hours prior to your performance start time and will refresh every 30 seconds. Digital tickets use rotating QR codes, so you know you have a valid ticket and reduce the ability to counterfeit tickets and resell them.

Why is Austin Opera using digital tickets?

Digital tickets provide you with an easy and safe way to receive and share your tickets with friends and family. No more stress over how to print at home, running out of printer ink, or misplacing your tickets. Your tickets are always available in your digital wallet.

Do I have to download an app?

No. No apps are necessary to access your digital wallet.

How do I access my digital tickets?

It takes just 3 easy steps!

• Go to mytickets.austinopera.org.
• Enter the email address used when purchasing and request an access code be sent to your email.
• Enter the access code and select “Stay Logged In” to stay logged in for 30 days. 

Once in your wallet, you can tap your event(s) to see all the details of your ticket(s).

How do I know what email and password to use?

Log in to your digital ticket wallet using the same email address used to purchase your tickets. You can request an access code be sent to your email or use your password by clicking the “login manually instead” link.

What if I forgot my password?

Go to mytickets.austinopera.org and click the Forgot Password button to reset your password.

May I print my digital tickets or send screen shots of them to others?

No. In order to keep your tickets safe and secure, printouts and screenshots are not accepted and cannot be scanned at the door. Once activated, the QR code on your digital ticket(s) updates every 30 seconds, and can only be scanned directly from your mobile device.

My digital tickets do not have a QR code, what should I do?

As a safety measure, the QR codes will not be visible on your tickets until 48 hours before your performance start time. Your QR code for your digital tickets will automatically appear in your digital wallet at that time.

May I add my digital tickets to my Apple or Google Wallet?

You can now add your digital tickets to your Apple Wallet. Google Wallet does not yet support rotating or dynamic QR codes.

What if I do not have a mobile device?

No problem! While digital tickets require a smart mobile device to access your tickets, if you don’t have a smart mobile device, you can contact Austin Opera at 512-472-5992 or email [email protected] to arrange to pick up your printed tickets at Will Call.

What if my phone dies before the opear?

No problem! Simply go to the box office at the venue and we will print out your tickets. You will need to show a valid ID that matches the name on the ticketing account.

How do I share my digital ticket(s)?

• Go to mytickets.austinopera.org.
• Enter the email address used when purchasing and request an access code be sent to your email.
• Enter the access code and select “Stay Logged In” to stay logged in for 30 days. 
• Select the opera performance you will be attending.
• Tap “Share Tickets.” 
• Enter the full name of the person with whom you will be sharing your digital ticket(s). 
• Select the digital ticket(s) you would like to share. 
• Confirm your selection.. 
• Share* the link via text message or email to the person with whom you are sharing the ticket(s). 
• To accept the ticket(s), your guest must log in or create an account if they don’t already have one. 

*You do not need to share your tickets with yourself, your tickets are accessible to you on any device but you must be logged in on your mobile device to display your tickets at the venue.

Do I have to share all of my digital tickets?

No, you share only the digital ticket(s) you select to share with others in the group attending the performance with you.

Do my guests need to create a login?

Yes! They must log in to claim the tickets you’ve shared with them. If they already have a ticketing account with Austin Opera, they may use the same email address associated with their account to login. If they do not have an account, they must create one to accept the tickets.

What if the guests in my group do not know whether they have an existing account/login?

Register for a New Account button. If their email already exists, the system will let them know. If it does not it will register an account for them.

How do I claim a shared digital ticket?

• Click the link shared with you.
• Login using the same email address associated with your Austin Opera ticketing account or register a new account if you do not have one.
• Accept the tickets.

What if my guest does not accept the tickets I share?

Shared tickets are not valid until the recipient accepts/claims them. You can also reclaim your tickets if your guest changes their mind or does not accept them.

How will I know if my guest accepted/claimed their ticket(s)?

Once you share a digital ticket, you will see one of the two following status notifications:

Ticket accepted by (your guest’s name)

• Your guest has accepted/claimed the digital ticket(s) you have shared.

Ticket shared with (your guest’s name) pending

• Your guest has not accepted the digital ticket(s) yet.
• You may want to remind them to check their email or text messages for the ticket invite you shared with them.
• You man also “Share the invite again” or “Get the ticket back” in your wallet.

May I share my digital tickets before the QR codes have been generated?

Yes! Once you see the Share Tickets button in your wallet, you can share them, even if the QR codes have not yet been sent.

May I share my digital tickets from my desktop computer?

Yes! Copy the link into an email and send it to your guest. The link will redirect your guest to a landing page where they can claim the digital ticket(s).