Health & Wellness Protocols

In accordance with the City of Austin’s public health guidelines for city-owned facilities, masks are strongly encouraged but not required when attending a Long Center event.

Questions? Please don’t hesitate to ask.




The safety of our patrons, artists, and staff is always our top priority. As such, we have implemented health and wellness protocols to allow the community to continue to enjoy live performances and shared creative experiences safely.

This policy is in accordance with local public health recommendations. We will notify ticket holders of any updates to this policy as the health environment changes, including in Know Before You Go emails and on our website.


Will indoor seating be socially distanced?
Indoor events have returned to full capacity.

Will concessions still be offered at Long Center events?
Yes, concessions will be offered.

What other safety precautions are in place for indoor events?
Seats, bathrooms, and other high-touch surfaces will be thoroughly sanitized before each show.  Hand sanitizer will be available throughout the venue for your personal use.  Long Center staff are required to frequently wash and sanitize their hands.

The Long Center has installed UVC lighting in all of its air handler units. This technology has been proven to neutralize viruses, bacteria, and other airborne pathogens that may be present in the system. Additionally, the Long Center HVAC system uses MERV 13 air filters to further ensure a clean and safe environment for patrons, performers, and staff.

More information about UVC lighting and its application in HVAC systems can be found here.

Can I get a refund for my tickets?
Please contact us to find out about our refund policy.

Does Austin Opera have other policies and info I should know about as a ticketholder?
Yes. Please read more here!

Have a question not answered here?  Send us a message.