Health & Wellness Protocols

Effective Immediately for INDOOR Events: Until further notice, a negative COVID-19 test within 72 hours (3 days) OR voluntary proof of COVID-19 vaccination is required to attend. 

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The safety of our patrons, artists, and staff is always our top priority. As such, we have implemented new health and wellness protocols to allow the community to continue to enjoy live performances and shared creative experiences safely.

Effective immediately, and until further notice, the Long Center will be requiring the following to attend all INDOOR events:

  • A printed or clear digital copy of a negative COVID-19 test result obtained within 72 hours (3 days) of the event for all patrons aged 12 and older.
  • In lieu of a negative test, a patron can voluntarily provide printed or clear digital proof of full COVID-19 vaccination, with final vaccine dated at least 14 days prior to the event.
  • Printed or digital negative test results or proof of vaccination must be dated with your full name matching your ID.
  • Masks must be worn at all times indoors and outdoors, except while actively eating or drinking. There will be no food or beverage allowed inside Dell Hall.

This policy is in accordance with local public health recommendations. We will notify ticket holders of any updates to this policy as the health environment changes, including in Know Before You Go emails and on our website.

FAQ

What forms of negative COVID-19 test or vaccination proof are accepted?
Printed copies of a negative COVID-19 test, vaccine card, or vaccine record will be accepted. Printed copies must be dated and match the name on your ID. Digital copies or photos will NOT be accepted.

Do kids under 12 need to provide a negative COVID-19 test result?
If you plan to attend a performance with a child under the age of 12, please call the Box Office at 512-472-5992 to discuss options. Please note, our productions this season are most appropriate for ages 12 and up. 

What if a child or someone in my group cannot/will not wear a mask?
Our mask policy is in place for each person who attends an Austin Opera event and we cannot make exceptions. In any case, if you or any member of your group are not able to wear a mask, we invite you to call or email our box office and let us hold your tickets for a performance in the future when these requirements are no longer in place.

Will indoor seating be socially distanced?
Indoor events have returned to full capacity.

Will concessions still be offered at Long Center events?
Yes, concessions will be offered, but food and beverages will not be permitted inside Dell Hall.

Will the events held in the Kodosky Lounge still be offered?
Yes, the events Austin Opera hosts in the Kodosky Lounge are still scheduled to proceed as planned.

What other safety precautions are in place for indoor events?
Seats, bathrooms, and other high-touch surfaces will be thoroughly sanitized before each show.  Hand sanitizer will be available throughout the venue for your personal use.  Long Center staff are required to wear KN95 masks at all times and frequently wash and sanitize their hands.

The Long Center is excited to announce that they have completed the installation of UVC lighting in all of their air handler units. This technology has been proven to neutralize viruses, bacteria and other airborne pathogens that may be present in the system. Additionally, the Long Center HVAC system uses MERV 13 air filters to further ensure a clean and safe environment for patrons, performers, and staff.

More information about UVC lighting and its application in HVAC systems can be found here.

Can I get a refund for my tickets?
Please contact us to find out about our refund policy.

Does Austin Opera have other policies and info I should know about as a ticketholder?
Yes. Please read more here!

Have a question not answered here?  Send us a message.